At Parts2Planet (operated by Alvis Electric Auto Private Limited), we aim to deliver your orders swiftly and securely. Below are the details of our shipping process, timelines, and conditions.
1. Shipping Locations
We currently ship across India. International shipping is not available at this time.
2. Dispatch Time
Orders are typically processed and dispatched within 2–3 working days after payment confirmation.
Orders placed on Sundays or public holidays will be processed the next working day.
3. Delivery Timeline
Estimated delivery times after dispatch:
Metro Cities: 3–5 business days
Tier 2 & 3 Cities, Rural Areas: 5–8 business days
Please note that delivery timelines may vary due to factors like weather, carrier delays, or remote locations.
4. Shipping Charges
Free shipping on all orders above ₹999.
A flat shipping fee of ₹59–₹99 may apply to orders below ₹999, depending on weight and location.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID and courier partner details via email or SMS.
You can track your shipment using the courier’s official website or the tracking link provided.
6. Delivery Issues
If you experience any issues such as:
Damaged packages
Missing items
Delayed delivery
Lost shipment
Please contact us at support@parts2planet.online within 48 hours of receiving the delivery (or expected delivery date) with your order ID and details.
7. Address Accuracy
Please ensure your shipping address and contact number are correct at the time of order. We are not responsible for failed deliveries due to incorrect or incomplete address details.
8. Bulk Orders
For wholesale or bulk orders, shipping timelines may vary. Please contact us directly for customized delivery solutions.
9. Contact Us
For any questions or concerns regarding your shipment:
