Welcome to Parts2Planet, the official website of Alvis Electric Auto Private Limited (“Company”, “we”, “our”, or “us”). By accessing or using our website www.parts2planet.online, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.
1. General Conditions
These Terms apply to all visitors, users, and customers of the website.
By using our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Services
We sell spare parts for Light Motor Vehicles (LMVs), bicycles, and safety equipment like helmets.
Product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to discontinue any product at any time.
3. Account Responsibility
When creating an account, you agree to provide accurate and complete information.
You are responsible for maintaining the confidentiality of your account credentials.
We are not liable for any unauthorized use of your account.
4. Pricing & Payments
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We accept various payment methods including UPI, credit/debit cards, and net banking.
Prices may fluctuate based on market conditions, and we are not obligated to honor outdated prices.
5. Order Acceptance & Cancellation
Orders can be cancelled prior to dispatch by contacting our support team.
We reserve the right to cancel any order at our sole discretion, including for reasons like stock unavailability, pricing errors, or suspected fraud.
You will be notified immediately in such cases and refunded if applicable.
6. Shipping & Delivery
We ship across India, and our standard dispatch time is 2–3 working days after payment confirmation.
Estimated delivery time:
Metro Cities: 3–5 business days
Other Areas: 5–8 business days
Free shipping on orders above ₹999; a flat fee applies to smaller orders.
Tracking details will be shared upon dispatch.
7. Returns & Refunds
Returns accepted within 7 days of delivery for unused, unopened products with original packaging and invoice.
Helmets and other safety gear are non-returnable due to hygiene reasons.
Refunds are processed within 7–10 working days to the original payment method.
8. Limitation of Liability
Parts2Planet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All items are sold “as is,” and we do not guarantee compatibility unless explicitly stated.
9. Governing Law
These Terms shall be governed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Faridabad, Haryana.
10. Contact Information
For any questions about these Terms, please contact:
